*{box-sizing:border-box}body{margin:0;background:#f3f6f8;color:#17212b;font-family:Inter,Segoe UI,Arial,sans-serif}header{background:#102a24;color:white;padding:30px max(5vw,24px);display:flex;justify-content:space-between;align-items:center;gap:20px}.eyebrow{font-size:11px;letter-spacing:2px;color:#9bd6b4;font-weight:700}h1{margin:8px 0;font-size:30px}header p{margin:0;color:#c2d3cd}.live{font-size:11px;color:#a8e8c2;border:1px solid #386c56;padding:9px 12px;border-radius:30px}main{max-width:1250px;margin:28px auto;padding:0 22px}.stats{display:grid;grid-template-columns:repeat(5,1fr);gap:15px}.stat,.panel{background:white;border:1px solid #e3e9ed;border-radius:13px;padding:20px;box-shadow:0 3px 12px #17352b08}.stat span{font-size:13px;color:#687782}.stat b{display:block;font-size:34px;margin-top:9px}.stat.warn b{color:#c27a12}.stat.danger b{color:#d43f45}.toolbar{display:flex;justify-content:space-between;align-items:center;margin:30px 0 15px;gap:15px}h2{font-size:19px;margin:0 0 6px}.toolbar p,.detailtop p{color:#71808a;font-size:13px;margin:0}.primary{background:#14764d;color:white;border:0;border-radius:8px;padding:12px 16px;font-weight:700;cursor:pointer}.primary:hover{background:#0e5d3c}.tablehead,.row{display:grid;grid-template-columns:1.3fr 1.6fr .6fr .8fr 1fr;gap:12px;align-items:center;padding:14px 18px}.tablehead{font-size:10px;letter-spacing:1px;color:#77858d;background:#f8fafb;border-radius:9px}.row{border-top:1px solid #edf1f3;font-size:13px}.customer{font-weight:700}.sub{display:block;color:#81909a;font-size:11px;margin-top:4px}.pill{display:inline-block;border-radius:30px;padding:6px 9px;font-size:11px;font-weight:700}.NORMAL{background:#e5f5ec;color:#187747}.ATENCAO{background:#fff2d8;color:#a86a09}.ATRASADO{background:#ffe6e6;color:#bd3038}.RESPONDIDA{background:#e9eef2;color:#52616b}button.small{border:1px solid #dce5e9;background:white;padding:7px 10px;border-radius:7px;cursor:pointer}.empty{text-align:center;padding:35px;color:#81909a}.detail{margin-top:20px}.detailtop{display:flex;justify-content:space-between;align-items:center}.messages{padding:15px 0;max-height:300px;overflow:auto}.bubble{max-width:75%;padding:11px 13px;margin:8px 0;border-radius:12px;background:#f0f3f5;font-size:13px}.bubble.out{margin-left:auto;background:#dcf5e7}.bubble small{display:block;color:#71808a;margin-top:6px}.reply{display:flex;gap:10px}.reply input{flex:1;padding:12px;border:1px solid #dce5e9;border-radius:8px}.detailtop button{border:1px solid #dce5e9;background:white;padding:8px 12px;border-radius:7px}footer{text-align:center;color:#87949c;font-size:12px;padding:28px}@media(max-width:850px){.stats{grid-template-columns:repeat(2,1fr)}.tablehead{display:none}.row{grid-template-columns:1fr 1fr;gap:8px}.toolbar{align-items:flex-start;flex-direction:column}.live{display:none}.reply{flex-direction:column}}
.stat.quote b{color:#6b3fc0}
.live.off{color:#ffb3b3;border-color:#8a3a3a}
.actions{display:flex;gap:10px}
.ghost{background:white;border:1px solid #dce5e9;border-radius:8px;padding:12px 16px;font-weight:600;cursor:pointer;color:#52616b}
.filters{display:flex;gap:8px;margin:0 0 14px}
.filters button{border:1px solid #dce5e9;background:white;padding:8px 14px;border-radius:30px;cursor:pointer;font-size:13px;color:#52616b}
.filters button.on{background:#14764d;border-color:#14764d;color:white;font-weight:700}
.tag{display:inline-block;margin-top:6px;background:#efe7fb;color:#6b3fc0;font-size:10px;font-weight:700;letter-spacing:.5px;padding:3px 8px;border-radius:30px}
.lasttext{color:#52616b;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;word-break:break-word}
.muted{color:#9aa7ae}
.btns{display:flex;gap:6px;flex-wrap:wrap}
[hidden]{display:none!important}
@media(max-width:850px){.stats{grid-template-columns:repeat(2,1fr)}}

.hright{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.ghost2{background:transparent;border:1px solid #386c56;color:#d6efe2;border-radius:30px;padding:8px 12px;font-size:12px;cursor:pointer;text-decoration:none}
.stats2{margin-top:15px}.stat b.small{font-size:20px;margin-top:14px}.stat em{display:block;font-style:normal;font-size:11px;color:#81909a;margin-top:4px}
.banner{background:#ffe6e6;color:#8f1f26;border-bottom:1px solid #f0b4b8;padding:12px max(5vw,24px);font-size:14px;font-weight:600}
.banner.info{background:#fff2d8;color:#7a4d06;border-color:#f0d9a0}
.loginwrap{position:fixed;inset:0;background:#f3f6f8;display:flex;align-items:center;justify-content:center;z-index:50}
.loginbox{background:white;border:1px solid #e3e9ed;border-radius:13px;padding:28px;width:min(360px,90vw);display:flex;flex-direction:column;gap:12px;box-shadow:0 3px 12px #17352b14}
.loginbox p{margin:0;color:#71808a;font-size:13px}.loginbox input{padding:12px;border:1px solid #dce5e9;border-radius:8px;font-size:15px}.loginerr{color:#bd3038;font-size:13px;min-height:18px}
@media(max-width:850px){.stats2{grid-template-columns:repeat(2,1fr)}}